4 tips for how to give great review feedback


It’s that time of year for many of us, when staff reviews are due. If like me, you are snowed under with requests for feedback – here are some thoughts on how to make the input you give great and the process as painless as possible for you!

1) Remember it is a privilege to give actionable feedback to peers and colleagues. Authentic engagement in the growth of others is a wonderful attribute (I admit it, this can be challenging after the first 5 or 6). To make it actionable I love the advice Kathryn Britton gives to

  • Tell people what to keep (what you love them to do)
  • Feedback that leads to higher goals
  • Reach for the best of you (not be more like me!)

2) Imagine a face to face conversation. You do need to be honest but don’t say something you would not say looking the colleague in the eye. Most likely you will be very specific with either your good or bad feedback if you are face to face – so don’t waffle with bland hints in your written feedback.

3) Be fearless. Just as Edmond Burke said “the only thing necessary for the triumph of evil was for good men to do nothing” The same is true for reviews and the opportunities to provide feedback for colleagues. Your choice here is to stand up and be counted. It is increasingly important to many corporations that just getting the work done is necessary but not sufficient. This is a great time to pull out the Corporate Values, tenets or other PR / HR material that the organisation uses to set it’s aspirations if you are struggling to benchmark a behaviour that you feel it appropriate to give feedback on

4) Take time: I can’t do more than 3 reviews in a row justice. So if I have fifteen to complete, 3 before lunch each day for the week is my goal.

Other resources:

7 ways to make feedback more valuable

How to give feedback so people can hear it

Critiquing etiquette: six ways to provide gracious feedback

why change is the new normal


I had the pleasure of listening to and be outraged by a cleric who opened his sermon “…over the course of several millennia, nothing has really changed, there has been no progress that is meaningful and man faces the same challenges today as he always has”

The pleasure came from having such a provocative statement shake the way I think (always good for the soul) – and then compounded from a most unexpected source – in a small face to face meeting, me and about 12 other folks and Steve Ballmer where the prevailing complaint to him was “Microsoft is exhausting to work for because of the rate of change”. Steve pushed back on that with an argument that computer’s still operate in binary, the web is still HTML and the internet runs on TCP/IP same as it did 20 years ago and it was at this point I began to see the truth of the cleric’s point of view.

why change is the new normal (c) 2011 James StanbridgeIt is not really change that exhausts us, is is the shrinking, ever shorter attention spans and the need to be agile that is hard to keep pace with but accepting that really nothing significant has changed at all will keep you sane.

These then are the tenets of change as I have discovered:

  • Change is a label for a thing called opportunity. Opportunities multiply as they are seized
  • Nothing ever changes, except the label
  • Yesterday you needed for yourself and your tribe to be fed, be healthy, to prosper, to serve purpose and to enjoy one another. You’ll need that tomorrow, come what may.
  • Change the method (label) often – but shoot for the same result all the time
  • Einstein is still right – The definition of insanity is doing the same thing over and over and expecting different results (change the method)

The core message of this post, along with the others this week must surely be that you cannot spend too much time in thinking about “what the result you are looking for?” Stay focused, prioritised on this and the changes of label or method you choose to achieve it.

I for one would not want to roll back the clock or technical progress where I was not as intimately connected to the world as I currently feel thanks to twitter, LinkedIn, Facebook etc. – the price I have to pay is the attention span I can have for such an enormous constituency and fluid change of agenda – but I have found ways to take energy from it and not just become drained by it. The secret is to jump in, Go! start now.

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UPDATE

And just in case you need more evidence of the changes (in this case over the past 50 years): http://www.ted.com/talks/roger_ebert_remaking_my_voice.html