from wanting change to getting change


Full disclosure: I strongly prefer revolution to evolution. Generally speaking, events roll slower than I would like and with less drama than I would prefer. Perhaps because of this I have developed

  1. the veneer of patience
  2. effective strategies for getting change implemented.

sidebar: I do believe that evolution is the natural state of the world, that left to itself, situations evolve. The revolutionary can have an impact as a force for change that occurs more radically, fundamentally or profoundly; which is something I can’t help but be drawn to

I’ve had many conversations with colleagues who are nervous, anxious about change, even change they deeply desire but seem unable to embrace or execute. Of course, part of the problem here is that we all call for change, can think of things we wish were different but the catch comes when that change requires we change ourselves! Barak Obama famously won election to President of the USA on a “Change” ticket – and is feeling the full backlash of an expectation that stuff would therefore change, but is almost wholly unable to influence individuals to change their own behaviours.

  • Know what you want (answer this question: “What do I want?”)
  • Invest in self awareness so that you can make yourself available to what really matters to you and that you can model the change you want
  • Build followership and alliances that support and energise your change

Let’s start then with wanting change – look around you 360 degrees and boil to one theme that captures what you want to change. I’ll use something by way of example that I hope resonates; as I look around me, I want to change the level of trust that colleagues have in one another to move from ‘functional’ to ‘high’

I’ll assume you have a good baseline or metric to determine the current state – I have internal poll data that I would use.

Now for getting that change implemented, Go First! in no other aspect of the leaders practise is it so important to lead from the front and model the behaviour you desire in others yourself. In the example I have used, trust is about being predictable and reliable (see separate posting on Trust)

Make yourself available to the situations you take most energy from as a default. In the example I used here, building trust means investing in situations that have trust as a defining theme or issue and diving in to really expose difficult issues and address resistance or head-in-the-sand avoidance head on.

Don’t be shy – talk about what you want often and with passion, make clear your vulnerability. Keep your eyes and ears open, as you speak and write about trust you should spot where you can build alliances with engaged colleagues around you. Enlist! Enthuse! Energise!

References:

[The 5 Dysfunctions of a Team]

Difficult Conversations: How to Discuss What Matters Most by Bruce Patton

Permalink: http://www.amazon.co.uk/dp/014027782X

@Yodaism: “If no mistake have you made, yet losing you are, a different game you should play.”

The bottom line on effect change is to know what it is you want to change which requires some degree of self awareness, following that go – start now!

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“Burning Deck” without setting things on fire


The role of leadership teams in providing motivational gravity

Some weeks back in a hugely impactful, and widely reported memo to his staff,

Nokia’s chief executive to staff: ‘we are standing on a burning platform’ http://bit.ly/ePlUgo

Mr Elop made a dramatic call to arms that I found inspirational, but which also got me wondering “how do I get my team to work in burning deck mode without setting fire to things?”

Regression to mean can be observed in that left to themselves, teams regress from high performance to the mean, normal performance. Normal is misleading, I do mean underperforming; performance is not sufficient to meet the needs of the business.

As leaders, the question we need to ask ourselves and our teams when we recognise performance as regressing is “If we carry on at this (normal) rate, how long have we got left?”

  • before we lose our market position
  • before we lose our relevance
  • before we lose our jobs?

and when the answer is “not long” – burning deck motivation looks ideal

image

I like the phrase “Job Tourist” to describe a mode we all get in and can recognise, pretty much all of the above are words we use or situations we are in where we are coasting, passing through work – normal performance.

image

These are the words and situations represented by the paradigm of standing on the burning deck of a ship and, are easy to understand as attributes a leader would like to observe in a team that is need of greater performance.

Here is where the role of the leader is to provide motivational gravity that inspires and pulls team performance from “normal” to “burning deck”

Motivational Gravity

Motivational Gravity pulls normal behaviour to exceptional through:

  • Clarity of purpose [confront difficult issues]
  • Behavioural modelling [authentic belief]
  • Consistent messaging [systemic not tactical]
  • Emotional appeal [critical path]

The leadership models I’ve borrowed from are obvious to most readers but this is where to apply that theoretical learning you’ve done to great impact.

And that is the key message here – it’s what we do that matters, not the people we have doing it for us. The role of the leader is to provide that motivational gravity that shifts performance of the team as a whole from normal to something exceptional – go, start now!

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So you want to be a leader? Stop being a drone!


We’ve all become slaves to a work style that encourages us to be drones. Don’t believe me? go look at your ‘Sent Items’ in you email client and roughly estimate how much of your output in the past week are ‘replies to’ as opposed to original thought, created content on your part. Satisfied?

If you are like me, the first time you pay attention to this, you will be shocked to see that you spend most of your intellectual capital as a router, reactively responding to stimulus. This is not the way of the leader.

Here are some simple habits that can help –but they all demand that you build a self awareness that allows you to define what makes the bar for your reply. If the bar is not met – then move on! resist the itch to pitch in with your say too. Instead, focus on original thought and content creation – ADD VALUE!

For reference, here is the filter I try to apply:

1) Impact? will I have an impact in replying… if I am only contributing, don’t bother, I have more valuable things to do.
2) Passion? is this a subject I have authentic passion for? if not, get out of the way for the people that do.
3) Learning? Will I learn something if I question? (If i already know the answer… or don’t care much about the answer…. move on)

it is hard, but when I get to under 60% in a week, I know it was a good week for me.

Also helps me build a consistent profile – authenticity and predictability about who you are and what you care about.

Drone = An idle person who lives off others
American Heritage Dictionary

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