Leadership Themes


§Service Quality
►MSN is a services organisation
►Access to and availability of basic communications services such as email, messenger and search are fundamental to the mission of MSN
§Unified Global Team
►I believe this is the only way we can consistently deliver service quality to partners, clients and customers
§Reaching New Customers
►Reaching out to and offering compelling communications services to an ever growing customer base around the planet drives my personal passion for MSN
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